# EvoTech Software Solutions Inc. — Full site content for LLM ingestion > Cebu-based outsourcing partner (BPO) that designs, builds, and manages digital systems and offshore teams for global businesses. Founded 2015. 300+ specialists. $10M+ recovered for Amazon sellers. Website: https://evotechdev.com Email: scosgrove@evotechdev.com Phone: +63 998 542 5273 Address: Cebu IT Park, Cebu City, Cebu, Philippines LinkedIn: https://ph.linkedin.com/company/evotechsoftwaresolutionsinc Facebook: https://www.facebook.com/evotechdev/ --- ## Hero — What EvoTech does EvoTech is a technology-driven outsourcing partner that designs, builds, and manages digital systems and offshore teams that power growth for global businesses. **Scoreboard:** - 10+ Years of Experience - 300+ Specialists Deployed - $10M+ Revenue Recovered **Value proposition triad:** 1. US-Level Strategy 2. Filipino Execution Excellence 3. Agile, No-Bureaucracy Delivery **Trusted Growth Partner Since 2015.** --- ## Services — End-to-End Growth Infrastructure Four core pillars. EvoTech does not "just provide services" — it builds systems that scale a business. ### 1. Technology & Digital Solutions Build future-ready platforms and systems that power digital transformation. - Web & Mobile Development - AI & Automation - DevOps & Cloud Support - Data Analytics - Custom Software Solutions ### 2. Customer Experience & Support Deliver world-class customer service at scale across every channel. - Multi-channel Support (Chat, Email, Voice) - Technical Support - Helpdesk & Back Office - Collections & Retention ### 3. Business Operations (BPO) Streamline operations and reduce overhead with scalable managed teams. - Data Management - Order & Inventory Support - Billing & Payments ### 4. Sales & Marketing Enablement Fill the pipeline and convert with brand-aligned customer experience. - Lead Generation - Appointment Setting - Digital Marketing --- ## How We Work — Engagement Models Three flexible engagement models. EvoTech adapts to the client workflow, not the other way around. ### Embedded Teams Fully dedicated specialists that plug directly into the client's product, ops, or support function. Best when the client wants complete team ownership without hiring overhead. ### Co-Managed Teams Shared control between EvoTech leadership and the client for faster scaling. Best when the client wants to move quickly without carrying full management burden. ### Custom Setup Tailored to the client's specific business needs, industry compliance, or regional requirements. Best for enterprises with unique workflows. --- ## Why EvoTech — Built Different. Built to Deliver. - **Agile Execution** — Speed without cutting corners. - **Global + Local Advantage** — US-facing strategy layer, Cebu-based execution layer. - **Tech-First Approach** — Systems, automation, and observability from day one. - **Elite Talent** — Screened, upskilled, retained. Not headcount-for-hire. --- ## Impact — Real Impact. Measurable Results. - **$10M+** Recovered for Amazon Sellers via automated reimbursement platforms - **43%** Customer Satisfaction (CSAT) improvement for healthcare clients - **35%** Improvement in first-contact resolution rate - **300+** Specialists scaled for Amazon inventory reconciliation and revenue recovery --- ## Industries We Serve - **E-Commerce & Amazon** — Marketplace operations, inventory reconciliation, reimbursement recovery, listing and marketplace growth. - **Healthcare & Wellness** — Patient experience systems, clinical support ops, CSAT improvement. - **SaaS & Tech Startups** — Product engineering, customer success ops, technical support. - **Agencies & Enterprises** — White-labelled BPO capacity, digital transformation, and team extensions. --- ## Who We Are **A Decade of Building Marketplace Wins.** From earliest operations to current global infrastructure, EvoTech's last 10 years have been defined by one goal: engineering growth for brands that refuse to settle. **By the numbers:** - 10+ Years - 4 Verticals - 2 Continents **Highlight reel:** A Decade of Impact (https://www.youtube.com/watch?v=Fl1c5cxgBJ4) **Team stats:** - 400+ Team Members - $100M+ Impact Generated --- ## The People Behind The Impact Operators, builders, and strategists with decades of cross-border experience: - Susan-Anne Cosgrove - Henrik Andersson - Robert Ferreira - Kathy Kunnang - Neil Gunto - Gary Sullivan --- ## Frequently Asked Questions ### What services does EvoTech provide? EvoTech provides end-to-end digital and outsourcing services including web and mobile development, AI and automation, DevOps and cloud support, customer experience and support, business process outsourcing (BPO), data analytics, digital marketing, and managed offshore teams. EvoTech builds systems that scale a business from the ground up. ### Where is EvoTech located? EvoTech is headquartered in Cebu IT Park, Philippines. It combines US-level strategy with Filipino execution excellence, serving global clients across multiple time zones. Its cross-border leadership model gives clients cost efficiency paired with global standards. ### How does EvoTech's engagement model work? EvoTech offers three flexible engagement models: Embedded Teams (fully dedicated to client projects), Co-Managed Teams (shared control for faster scaling), and Custom Setup (tailored to specific business needs). EvoTech adapts to the client's workflow. ### What industries does EvoTech serve? EvoTech serves E-commerce and Amazon sellers, Healthcare and Wellness companies, SaaS and Tech Startups, and Agencies and Enterprises. With 10+ years of experience, EvoTech has built specialised expertise across these verticals. ### What results has EvoTech achieved for clients? EvoTech has recovered over $10M for Amazon sellers through automated reimbursement platforms, improved customer satisfaction by 43% for healthcare clients, achieved a 35% improvement in resolution rates, and scaled Amazon operations with 300+ specialists for inventory reconciliation and revenue recovery. ### How much does it cost to work with EvoTech? EvoTech provides cost-efficient solutions with pricing that depends on the engagement model (Embedded, Co-Managed, or Custom), team size, and required skill sets. Philippines-based teams offer significant cost advantages while maintaining global standards. Contact scosgrove@evotechdev.com or call +63 998 542 5273 for a free consultation and custom proposal. --- ## Case Studies Full portfolio at https://evotechdev.com/case-studies/. Deep-dive on the Engin8 engagement (marketplace and revenue recovery focus) at https://evotechdev.com/case-studies/engin8/. --- ## Contact - **Email:** scosgrove@evotechdev.com - **Phone:** +63 998 542 5273 - **Address:** Cebu IT Park, Cebu City, Philippines - **Careers:** https://jobs.evotechdev.com/ - **LinkedIn:** https://ph.linkedin.com/company/evotechsoftwaresolutionsinc - **Facebook:** https://www.facebook.com/evotechdev/ --- ## Licence Content licensed for citation with attribution to "EvoTech Software Solutions Inc." with a link to https://evotechdev.com/.