Customer Care Specialist (Voice)

Schedule: 9 PM to 5 AM (MNL Time)
Salary: Competitive package
Apply: here 
Job Description: 
Responsibilities:
1. Manage a large volume of inbound and outbound calls
2. Generate sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers
Qualifications:
1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Customer orientation and ability to adapt/respond to different types of characters
5. Excellent communication and presentation skills
6. Ability to multi-task, prioritize, and manage time effectively

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