Technical Support Specialist

Schedule: TBD

Salary: Competitive package

1. Customer Support: Respond to support tickets with efficiency, empathy, and professionalism. Manage case backlogs to ensure a timely response, and become a product expert, knowing every detail inside and out.

2. Team Collaboration: Work hand in hand with your fellow team members to share knowledge, support one another, and report bugs and feature requests.

3. Proactive Communication: Engage regularly with customers, taking the initiative to address their issues and concerns. At Carbon6, we aim to be proactive rather than reactive!

4. Technical Mastery: Assist customers with challenges by applying exceptional diagnostic skills and understanding of technology.

5. Flexibility: Adapt to various working hours and shifts as requested, maintaining a cool and composed attitude in high-pressure situations.

6. Continuous Improvement: Identify root causes behind customer pain points and collaborate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues.

   

1. Customer-Oriented Mindset: 2 years or more of experience in a technical support role, e-commerce support role, or similar, with a high level of customer service aptitude.

2. Exceptional Communication Skills: Proficient in English with robust verbal and written abilities.

3. Problem-Solving Expert: Ability to diagnose and resolve complex issues, representing the voice of the customer with curiosity and determination.

4. Technical Knowledge: Familiarity with technology and the ability to learn quickly. Knowledge of Salesforce, JIRA, or databases is an asset.

5. Adaptability: Flexible and willing to work additional hours, thriving in Carbon6’s innovative and unstructured environment.

1. As an early member of our team, you’ll receive competitive compensation.

2. Extended health benefits including medical, vision and dental coverage.

3. Flexible paid time off.

4. You’ll receive a laptop conveniently delivered to your door to get you started and set up for success day 1.